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Pre-Sales
Questions
Q. Will you place ads on my site?
A. NO! We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their
web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. Currently we accept major credit cards through PayPal.
Due to legal issues some 3rd party payment processors have
had (in one instance a company that processes online payments
was forced to completely shut down) we believe PayPal is the
best choice for safe, long term payment processing. If you
have any questions please email us.
Q. Can I upgrade at any time and how does it work?
A. Yes you can upgrade at any time by emailing
us your upgrade request. It is free to upgrade and the
only charge would be the price difference in the plan you
upgrade to.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3 and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel
can be found here
Login with the username demo, and the password demo.
Q. When and how often do I pay?
A. Monthly payments are automatically billed to your credit
card beginning with the date you first sign up with one of
our plans.
Q.
Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes
of ordering.
Q.
Are there any hidden costs, or setup fees?
A. No
Q.
Do you offer telnet or shell access?
A. No, due to security reason's we do not offer telnet or
shell access. You are still able to unzip files on the server
using our file manager as well as the ability to setup cron
jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Domains must propagate worldwide so that anywhere in the world
someone can type in your domain name and get to your website.
Q. How do I change my dns?
A. Please read http://www.brilliancehost.com/dnshelp.htm
Q. What do I set my domain's name servers to?
A. Please read your welcome e-mail. If you have lost your
welcome email you can email us requesting your dns.
Q. Can I view my site even though my domain's name servers
haven't propagated yet?
A. Yes, type http://youriphere/~yourusernamehere/
into your browser.
Control
panel
Q. Do you have a manual for your control
panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click
"domain management" inside of domain management
you will see a place to manage and add sub-domains. PLEASE
READ THE SECTION BELOW ON SUBDOMAINS FIRST.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here.
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory
which is the public_html folder.
Q. Why doesn't my ftp password change when I
change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your
Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is: /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is: /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is: /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is: /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is: /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel
and click add/remove email accounts.
Q. What do I put for both incoming and outgoing
mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com Q. Where do I go to check email using my
browser?
A. Type the following into your browser: http://www.yourdomain.com/webmail/
Q. How can I setup webmail to go directly to
horde, neomail or squirrel mail?
A. Login to the one you prefer to use. After doing so copy
the entire url from your address bar. You can then login to
your cpanel and create a subdomain (ex: hordemail.yourdomain.com)
and redirect it to go to the address you just copied. PLEASE
READ THE SECTION BELOW ON CREATING SUBDOMAINS FIRST.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I
get them to work?
A. Make sure that they are chmoded to 755.
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This
can be found at the very bottom of the MySQL page.
Software
Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most
recent stable Cpanel version.
Billing
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish
to cancel within thirty days, and we process your refund in
less then 72 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will
automatically be deducted.
Q. How do I stop billing?
A. If you wish to close your account simply email us your
username, password, and why you wish to cancel. You must also
include "I give you permission to delete my website and all of
it's content."
SSL
Q. What is
the difference between shared ssl and private ssl?
A.
A shared ssl displays as https://ip/~yourusername/.
A private ssl would display as https://www.yourdomain.com
in the address bar.
Q. How do
I purchase a private ssl from you and what type is it?
A. Please email
to do so.
Q. What's
the path to the free shared ssl?
A. We need to
activate the shared ssl on each site manually that will require
it.
Q. I'm going
to purchase my own ssl what do I need to know?
A. Our servers
are Apache + Mod SSL. If you require assistance from us to
install it there will be a $30.00 installation fee.
Q. How do
I transfer a ssl?
A.
Every place that sells ssl's has a different transfer procedure.
You will need to ask the supplier
you purchased it from.
Subdomains
Q. READ
THIS BEFORE SETTING UP A SUBDOMAIN!
A.
To create a subdomain cpanel asks for the name you wish to
use. MAKE SURE the subdomain name you give it doesn't have
a folder already named that name. If it does the sub will
not work. Example... I want to create the subdomain test.brilliancehost.com
so my sub name is going to be test. If I already have a folder
in my ftp named test I need to delete it or rename it to something
different before I create the subdomain with the test name
from cpanel.
Q. What is a subdomain?
A. www.domain.com
is a domain name. A subdomain is anything that replaces the
www in a domain name. forum.aol.com
is a subdomain for example. www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain
is a fully functional domain that will work out of a folder
in your main site's ftp.
Q.
READ THIS BEFORE SETTING
UP AN ADDON DOMAIN!
You cannot create
an addon domain if your dns hasn't proprograted to the server
already. So after you change the site's dns you are trying
to add you will need to wait 24-48 hours before attempting
to create your addon domain.
A. There are
three fields cpanel asks for when creating an addon domain.
1. "New
Domain Name:" You will put in the newdomain.com.
Do not put www in the name!
2. "Username/directory/subdomain
Name:" This will be the folder cpanel creates in your
main accounts ftp. MAKE SURE that the name you give it doesn't
already have a folder. Example... If you want to give it the
username chris. You cannot have a folder in your account
named chris already. If you do and still try creating
the username for the addon domain to be chris you will
cause a lot of problems with your account!!!
3. "Password:"
fill in any password you want here.
Q. Help, I added an addon domain, why did it say subdomain
added?!
A. It creates it as a subdomain
by creating the folder within your main site's ftp. Please
ignore this! It is a fully functional domain name. It is only
called a subdomain when in fact it is an addon domain.
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